情况一:核查会员所持会员卡是否正常状态以及剩余金额 【会员管理】-【会员绑卡】-【搜索框搜索会员】-核查金额及会员卡状态,如图 ![](https://attachments.tower.im/tower/a869b3812d4d4e6fa26c3acc1da55091?version=auto&filename=Clipboard%20Image.png)
如若会员卡状态为暂停中,可如下操作: 1,【会员绑卡】-【激活】,与会员协商是否激活操作,如图:
![](https://attachments.tower.im/tower/7752605dcc354713b668f7b30b1e2a5a?version=auto&filename=Clipboard%20Image.png)
如若会员卡状态为已停用或者金额为0,如图: ![](https://attachments.tower.im/tower/0149fef8b0f34f26bde59d112b0c46f6?version=auto&filename=Clipboard%20Image.png)
会员所持会员卡已停用失效,与会员协商是否需要重新续费,操作如下: ![](https://attachments.tower.im/tower/9b0d58148d1848feb33183e64e575c55?version=auto&filename=Clipboard%20Image.png)
![](https://attachments.tower.im/tower/39e4b25e3f5949578c60b101751e436d?version=auto&filename=Clipboard%20Image.png)
情况二:核实会员所持会员卡使用门店与支持门店是否一致(多门店), 第一步:【会员管理】-【设置会员卡】-【支持场馆】,如图: ![](https://attachments.tower.im/tower/dfce7db9020a4ea6a58ed0f318db1af5?version=auto&filename=Clipboard%20Image.png)
第二步:会员端登录-【小店】-刷选云小店门店,如图: ![](https://attachments.tower.im/tower/be03155db144408a8533c02c53571571?version=auto&filename=Clipboard%20Image.png)
![](https://attachments.tower.im/tower/d96ee75729684cdf860523fb57fe7754?version=auto&filename=Clipboard%20Image.png)
![](https://attachments.tower.im/tower/6ceb74ed7ff541ce9a21a5f35839d9e6?version=auto&filename=Clipboard%20Image.png)
情况三:核查会员所持会员卡是否支持云小店消费, 【会员管理】-【设置会员卡】-【编辑】-【高级设置】 ![](https://attachments.tower.im/tower/753841c6e54d4020a0d36fb2786421fb?version=auto&filename=Clipboard%20Image.png)
![](https://attachments.tower.im/tower/335e373591c14ef584d53e2c4b1d21e5?version=auto&filename=Clipboard%20Image.png)
如若不支持云小店消费,可操作变更设置,设置为支持云小店消费
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