对于会员端预约私教失败情况,场馆可协助会员按照以下几种情况逐一排查
1、会员端私教预约提示如下 ![](https://attachments.tower.im/tower/7de01ccee15845e181f61022c5c6e57a?version=auto&filename=Clipboard%20Image.png)
情况1 会员的会籍合同支持入场门店、私教合同签约门店,员工所属门店不是包含关系 1)会员管理→查询私教预约失败的会员→选中并点击查询按钮→查看有效会籍合同支持入场门店 ![](https://attachments.tower.im/tower/470b3afa5875431a956f18ffe22b7f8f?version=auto&filename=Clipboard%20Image.png)
2)查看私教签约门店 ![](https://attachments.tower.im/tower/40b681487a774973bd2fad7e0444695c?version=auto&filename=Clipboard%20Image.png)
![](https://attachments.tower.im/tower/3ad987af776747d586e85c62a7bfaa08?version=auto&filename=Clipboard%20Image.png)
3)查看员工所属门店 ![](https://attachments.tower.im/tower/f7697949cc814a05b5d04109cf88ee8f?version=auto&filename=Clipboard%20Image.png)
情况2
该会员持有的会籍卡为限制入场时段的会籍卡,想预约私教的时间持此会籍卡无法入场; 情况3 私教无可预约时间 ![](https://attachments.tower.im/tower/6f21679b38574685a13d3e94847f9700?version=auto&filename=Clipboard%20Image.png)
情况4
私教请假 ![](https://attachments.tower.im/tower/12bcd97835d1425b905c063748c57033?version=auto&filename=Clipboard%20Image.png)
情况5
门店放假 ![](https://attachments.tower.im/tower/9a4138ebdf4349c6a2606dc9dbe5e4be?version=auto&filename=Clipboard%20Image.png)
2、会员端私教预约提示如下
![](https://attachments.tower.im/tower/690a3f9f620845fc8eb0e53104d13079?version=auto&filename=Clipboard%20Image.png)
情况 超过会员可预约天数限制
![](https://attachments.tower.im/tower/5117c0a109e54f5da221925035edec23?version=auto&filename=Clipboard%20Image.png)
3、会员端私教预约提示如下
![](https://attachments.tower.im/tower/32be1102f0a54d139fd8458d13c2a47e?version=auto&filename=Clipboard%20Image.png)
情况 会籍合同或私教合同状态为冻结中 合同管理→查询此课程对应合同状态 ![](https://attachments.tower.im/tower/550599c82d0e4f02adb0aff0779a1ce9?version=auto&filename=Clipboard%20Image.png)
![](https://attachments.tower.im/tower/458b278918ee43f5a1322c2d6d9de3ab?version=auto&filename=Clipboard%20Image.png)
4、会员端私教预约页面如下
会员预约某时段私教,时段置灰,但经私教预约表查询此时段无人预约 ![](https://attachments.tower.im/tower/25099cf9792c44b8906698993f714b2a?version=auto&filename=Clipboard%20Image.png)
1)课程管理→私教预约表→查询当天的私教预约记录 ![](https://attachments.tower.im/tower/78e829294b924460b9108f3d59612b6e?version=auto&filename=Clipboard%20Image.png)
2)若私教课程某时间段无人预约,但会员端显示置灰 课程管理→团课课表→筛选私教上课门店及教练→查询当天是否有团课预约 ![](https://attachments.tower.im/tower/da7e9ccec5eb4b1382e087610b16deea?version=auto&filename=Clipboard%20Image.png)
|